Welcome to the Tea Ranch support hub. Find quick answers regarding our premium loose-leaf tea collections, shipping rates, brewing instructions, and sustainable glass jar packaging below.
Tea Ranch Frequently Asked Questions (FAQ)
Shipping & Order Fulfillment
Tea Ranch currently ships within the United States only.
Where do you ship?
How much does shipping cost?
We offer transparent, tiered flat shipping rates across the United States based on your final checkout order value:
• Orders under $30.00: $7.98 flat-rate shipping
• Orders from $30.00 to $74.99: $5.95 flat-rate shipping
• Orders of $75.00 or more: FREE SHIPPING!
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
If your order has not yet been processed for shipment, we will do our best to accommodate changes or cancellations. Please contact us as soon as possible through our dedicated Contact Us page.
Yes! If you are sending Tea Ranch as a premium gift, you may include a personalized gift message during checkout. We will include your message printed with the order so your thoughtful gift is ready to brighten someone's day.
Yes! Tea Ranch proudly partners with gift shops, boutiques, zoos, botanical gardens, nature centers, museums, and other specialty retailers. Visit our Wholesale Program page to learn more about becoming a Tea Ranch retail partner.
Does Tea Ranch offer a wholesale program?
Can I include a gift message with my order?
Can I change or cancel my order?
What makes Tea Ranch tea special?
Are your teas loose leaf?
Are your teas organic?
Tea Ranch offers thoughtfully crafted premium loose-leaf teas inspired by nature and life's quieter moments. Every blend is carefully selected for exceptional flavor and beautifully packaged in eco-friendly reusable borosilicate glass jars with natural acacia wood lids, creating a tea experience that is as enjoyable to give as it is to receive. Explore our shop to see all of the delicious tea blends we currently offer.
Yes. All Tea Ranch options are premium loose-leaf teas. Using premium loose-leaf tea allows the leaves, herbs, fruits, and flowers to fully expand while steeping, producing a much richer flavor, aroma, and natural character than most standard bagged teas.
Each custom blend varies slightly depending on the density of the fruit and botanical ingredients, but most Tea Ranch jars brew approximately 35–45 cups of tea when prepared according to our recommended brewing instructions.
Brewing & Preparation Instructions
Our Premium Loose-Leaf Teas
At this time, Tea Ranch teas are not certified organic. We carefully select high-quality teas, herbs, fruits, and botanicals from trusted global suppliers based on their strict quality, flavor, and consistency to create custom blends that deliver an exceptional tea experience.
Our premium ingredients are globally sourced, with most of our traditional tea leaves originating from Hunan Province, China—one of the world's oldest and most respected tea-growing regions. We carefully select our suppliers based on quality, craftsmanship, and consistency.
Where are your teas from?
How many cups does each jar brew?
Which tea should I choose if I am new to loose leaf tea?
If you are completely new to loose-leaf brewing, our naturally caffeine-free herbal and fruit blends are a wonderful, worry-free place to start. If you enjoy traditional varieties, you will find smooth, high-quality black tea, green tea, oolong, and white tea blends in our collection. Each product page includes detailed tasting notes to help you find your perfect cup.
How do I brew loose leaf tea?
We recommend using 1–2 teaspoons of loose-leaf tea for every 8 ounces of water. Optimal brewing temperatures and steeping times vary by leaf style and are listed on each product page, as well as directly on your product label. For a complete guide, view our Tea Steeping Times & Water Temperature Guide inside our Tea Journal.
Do I need a special tea infuser?
Can I make iced tea?
Any quality tea infuser or fine-mesh tea strainer works well. A tea ball will work too, but it is often not ideal (depending on the tea) as the tea leaves often cannot fully unfurl. Giving the loose leaves plenty of room to expand allows them to release their full flavor and aroma.
Absolutely! Most Tea Ranch teas are delicious served hot or poured over ice. For the best flavor, brew the tea slightly stronger than usual before chilling or pouring over ice cubes. Visit our Tea Journal for creative seasonal brewing guides and recipe ideas.
How should I store my tea?
For the freshest flavor, store your tea inside its original airtight glass jar in a cool, dry place away from direct sunlight, ambient moisture, and strong kitchen odors.
Storage & Reusability
Can I reuse the glass jars?
Yes! Our premium borosilicate glass jars topped with natural acacia wood lids are designed to be reused long after you have enjoyed your tea. They make beautiful, sustainable kitchen storage organizers (and are perfect for our upcoming eco-friendly refill program).
Ingredients & Allergens
Are your teas gluten-free?
Our teas do not intentionally contain gluten ingredients. However, because our raw ingredients are sourced from various global suppliers, Tea Ranch cannot guarantee that every blend is completely free from trace cross-contamination amounts of gluten or other allergens.
Where can I find the ingredient list?
A complete ingredient list is provided on each specific product page and on every physical Tea Ranch product package. Some of our sweet fruit blends contain sulfites to help preserve the quality, color, and freshness of certain dried fruits.
If you have a sulfite sensitivity, food allergy, or strict dietary restriction, please carefully review the ingredient list printed on the product packaging before consuming any product. While we make every reasonable effort to ensure that ingredient information on our website is accurate and up to date, customers should always refer to the physical ingredient label on the product packaging, which is the most current and authoritative source of ingredient information.
Do you accept returns?
What if my order arrives damaged?
How can I contact Tea Ranch?
If you have questions about our teas, your order status, or your shopping experience, we would be happy to help. Please visit our Contact Us page, and our family-owned team will respond as soon as possible.
If your order arrives damaged during transit, please contact us within 7 days of delivery through our contact page and include clear photographs of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.
Please refer to our dedicated Return & Refund Policy page for complete details. If your order arrives damaged or there is an issue with your purchase, please contact us promptly so we can help make it right.
Returns & Customer Care
Medical Disclaimer
The information provided here regarding tea ingredients, allergens, and botanical properties is for general educational and informational purposes only and does not constitute medical or health advice; always consult a qualified healthcare professional or allergy specialist regarding specific dietary sensitivities or medical conditions.
EXPLORE & SHOP
* All Teas in Reusable Glass Jars