Tea Ranch Return Policy

Because tea is an agricultural food product, your health and safety are our top priorities. Due to strict food safety regulations and the specialized nature of our goods, we cannot accept routine returns or exchanges on any tea products—even if they remain completely unopened and unused.

Once a consumable item leaves our facility, we cannot legally verify its storage conditions or guarantee its chain of custody. To ensure the safety of our entire tea community, we never resell returned food products.

• Exceptions: We stand behind the quality of our small-batch blends. While we do not accept returns for change-of-mind, we are completely dedicated to making things right if your order is compromised. Please see the Damaged, Defective, or Incorrect Orders section below for our hassle-free resolution policy.
• Non-Food Merchandise: For non-edible physical hardware items (such as unused tea infusers, mugs, or steeping accessories), you may request a standard return within 14 days of delivery. 
• Return Shipping Costs: Return shipping fees are the sole responsibility of the customer, unless the return is a direct result of our operational error, or the product arrived physically damaged.
• Return Window: Once your return request is officially authorized by our team, the physical package must be postmarked and shipped back to us within 7 days of authorization.